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Privacy Policy

1. Introduction

Villa Zlata Praha ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services.

2. Data Controller

Villa Zlata Praha
Hévíz, Hungary
Email: villazlatapraha@gmail.com
Phone: +36 70 513 3420

3. Information We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number
  • Booking Information: Check-in/check-out dates, number of guests, special requests
  • Payment Information: Processed securely by Stripe (we do not store credit card details)
  • Technical Data: IP address, browser type, cookies (for website functionality)

4. How We Use Your Data

We use your personal data for:

  • Processing and managing your reservations
  • Communicating with you about your booking
  • Sending confirmation emails and important updates
  • Processing payments for gift vouchers
  • Improving our services and website
  • Complying with legal obligations

5. Legal Basis for Processing

We process your data based on:

  • Contract performance (to fulfill your booking)
  • Legitimate interests (to improve our services)
  • Legal compliance (tax and accounting requirements)
  • Consent (for marketing communications, if you opt in)

6. Data Sharing

We may share your data with:

  • Stripe: For secure payment processing
  • Email Service Provider: To send transactional emails
  • Legal Authorities: When required by law

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for:

  • Booking data: 5 years (for tax and legal purposes)
  • Communication records: 2 years
  • Marketing preferences: Until you withdraw consent

8. Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise these rights, contact us at villazlatapraha@gmail.com

9. Cookies

We use essential cookies for:

  • Session management
  • Language preferences
  • Security (CSRF protection)

We do not use third-party tracking cookies without your consent.

10. Security

We implement appropriate technical and organizational measures to protect your data, including:

  • HTTPS encryption
  • Secure password hashing
  • Regular security updates
  • Limited access to personal data

11. International Transfers

Your data is primarily stored within the European Union. If any data is transferred outside the EU, we ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact & Complaints

For privacy-related questions or to file a complaint, contact us at villazlatapraha@gmail.com. You also have the right to lodge a complaint with your local data protection authority.

Last updated: March 2026